1. About this policy

Hayba Pte Ltd (“Hayba”, “we”, “us” or “our”) operates the Hayba website at https://hayba.sg and provides educational programmes, classes, events and related services. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, submit a form, register for a programme, or communicate with us.

2. Personal data we may collect

Depending on your interaction with us, we may collect your name, email address, telephone or WhatsApp number, mailing or event address, age, gender, programme and registration details, information you provide in messages or forms, payment or transaction references, and information needed to assess eligibility for a programme. We may also collect technical information such as IP address, browser and device information, website usage, and cookie or analytics data.

Please do not submit sensitive personal information unless it is specifically requested and necessary for the service.

3. How we use personal data

We may use personal data to process enquiries and registrations; administer classes, courses, events and assessments; communicate schedules and programme updates; manage fees, receipts and refunds where applicable; maintain attendance and student records; provide customer support; improve our website and services; protect the security of our systems; prevent fraud or misuse; and meet legal or regulatory obligations.

4. Forms, spreadsheets and service providers

Information submitted through our website forms may be processed using WordPress and form-management tools, and may be transferred to business systems such as Google Sheets or Google Drive for administration, reporting and document storage. We may use service providers for website hosting, communications, analytics and payment processing. These providers may process information on our behalf under their own terms and privacy practices. We do not intend to store complete payment-card details on our website; payment details should be handled by the relevant payment provider.

5. Disclosure and international transfers

We do not sell personal data. We may disclose it to authorised Hayba personnel, relevant service providers, professional advisers, or public authorities where required by law or necessary to provide a requested service. Some providers may process data outside Singapore or your country of residence. Where applicable, we take reasonable steps to ensure appropriate protection for transferred personal data.

6. Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including administrative, educational, accounting, dispute-resolution and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

7. Your choices and requests

Subject to applicable law, you may request access to or correction of personal data we hold about you, ask questions about our handling of your data, or withdraw consent where processing is based on consent. We may need to verify your identity before responding. Withdrawal of consent may affect our ability to provide certain services, and some records may need to be retained where required by law.

8. Cookies and analytics

Our website may use cookies and similar technologies for essential site functions, preferences, security and analytics. You can manage cookies through your browser settings; disabling some cookies may affect website functionality.

9. Children and guardian submissions

Where a registration concerns a child, the parent or legal guardian should provide the information and ensure that they are authorised to do so. If you believe personal data has been submitted inappropriately, contact us so we can review the matter.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page with its latest update date.

11. Contact us

For privacy questions or requests, contact Hayba through the contact details published on our Contact Us page.

Last updated: 14 October 2026.